Reserve-A-Ride

A JATA bus drive concentrates on his route. He wears a blue striped shirt. He is an older gentleman, with a shaved head.

What is Reserve-A-Ride?

Reserve-A-Ride is a curb-to-curb service that can accommodate all of the general public, including wheelchair users, in Jackson County. The Jackson Area Transportation Authority will pick-up passengers at the place they request and transport them to their requested destination.

JATA Reserve-A-Ride service provides door-to-door service to all residents of Jackson County on a first come first served basis.

  • Advanced reservations are required
  • Same-day rides are scheduled on an as-available basis
  • Weekend rides must be scheduled before 4pm Friday afternoon
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Reserve-A-Ride

 Mon-Fri 6:00 am  10:00 pm
 Sat 10:00 am  10:00 pm
 Sun 7:00 am  4:00 pm
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County Reserve-A-Ride

 Mon-Wed-Fri  6:00 am 6:00 pm

 

How do I use Reserve-A-Ride?

A JATA bus stops at a bus stop. The sky is clear blue, the bus is black with \
1 Starting location matters!
2
Within the City of Jackson Service Hours
Monday - Friday 6:00am to 10:00pm
Saturday 10:00am to 10:00pm
Sunday 7:00am to 4:00pm
3
County Wide Service Hours
Monday, Wednesday, and Friday: 6:00am - 6:00pm
4 Download Reserve-A-Ride Brochure PDF for availablity, regulations, and more!
5
Advance Reservation
Make sure to call the day before to schedule your ride.
6
Schedule Pick-Up
(517) 788-8410

Do you offer assistance for physically disabled riders?

Yes!

  • The JATA uses lift or ramp equipped vehicles to provide Reserve-A-Ride service to the physically disabled.
  • Vehicles range from mini-vans to twenty-four (24) passenger small buses.
  • Service is provided at curb-side unless the customer has a drive or parking area that can accommodate the JATA vehicle.

Passenger Responsibilities

It is the policy of JATA to insure the safe and reliable transportation of all Reserve-A-Ride passengers, and the safe and effective operation of all JATA Reserve-A-Ride vehicles.

JATA reserves the right to deny service for noncompliance with rules of the passenger responsibilities.

The rules are listed below:
Personal Care Attendant (PCA)

All passengers who require assistance beyond JATA service limitations must provide their own PCA. The PCA is allowed to ride JATA vehicles at no charge (ADA certified passengers only).

Companions

Companions of  people with disabilities pay the same fare as the individual.

Fares

All passengers are required to deposit a fare, ticket or pass, unless prior arrangements have been made with the JATA scheduling office.

Lateness

All passengers are expected to be ready during their assigned 30-minute pick-up window.

Cancellation Notice

All passengers are expected to call the JATA scheduling office at least two (2) hours prior to their scheduled ride if it becomes necessary to cancel the ride for any reason.

Failure to cancel rides can result in suspension of service.

No-Shows (Failure to be present for a scheduled ride)

Any passenger who fails to show for a scheduled ride and did not cancel as described above, may be charged for the missed ride at the time of their next scheduled appointment.

Continued "No-Shows" can result in suspension of Reserve-A-Ride service.

An African American woman smiles with her hand on her hip. Her curly dark hair is styled in an updo. She wears a brown suit and pink lipstick.

Compliance with Rules

All Passengers are expected to comply with the following JATA riding rules:

  • No eating, drinking or smoking
  • No talking on cell phones
  • No profanity or shouting
  • No soliciting
  • No littering or defacing JATA property
  • Playing radios is prohibited, unless earplug attachments are used
  • Drivers do not make change
  • Passengers without correct fare will not be allowed  to board
  • Shoes and shirts must be worn
  • No unnecessary conversation with the driver
  • Parents must keep their children seated for the duration of the trip
  • Children under the age of 5 years must be accompanied by an adult

Accessible Origin / Destination

All passengers are expected to request service to or from buildings that are safely accessible.

Parking areas and/or driveways must remain free of obstruction or barriers (snow, ice or other obstructions)

All chidren (5-18 years) will be charged the student fare. Students 18 years and older, with school identification, will pay the student fare.

Children under five (5) ride free and must be accompanied by an adult.

Passengers sixty (60) years of age or older pay the Senior Citizen fare.

Passengers, who, due to mental and/or physical limitations, will only be charged half fare. Reduced fare cards, which are available at the transfer center, are required by riders paying half fare due to a disability. Call (517) 788-8410 for further information.

Passengers certified for the "Americans with Disabilities Para-transit Priority Certification" (ADA), can make reservations during normal business hours. Those passengers will be allowed to make reservations up to 2 weeks in advance.

Service Limitations

The Reserve-A-Ride service offered by JATA is intended to provide "curb-to-curb" transportation. While JATA is pleased to offer this service, limitations do exist.

JATA drivers are required to abide by the following guidelines when providing Reserve-A-Ride service:

Operators will provide curbside service at boarding and departing areas. Driveways or parking areas may be utilized if they are maintained (free of hazards such as snow, ice and obstructions) and are accessible by JATA vehicles.

Operators are required to provide reasonable assistance to passengers (if requested) as they board and depart the vehicle. Operators are not allowed to enter a private residence, physically lift passengers or negotiate stairs.

A JATA bus driver checks the rear-view mirror before pulling out into traffic.

Reasonable Assistance Includes :

1 Pushing a wheelchair to or from the first outside door of a building upon request providing there is an appropriate ramp and walkways are clear and in good condition.
2 Providing an arm to steady an individual walking to and from the vehicle.
A middle-aged man sits on a JATA bus with headphones in his ears. He has gray hair and a gray goatee. He wears glasses and a hat.

Passengers requiring more than the reasonable assistance described above must provide a companion that can provide them assistance.

Operators are required to assist passengers boarding or departing the bus with a maximum of two (2) full or four (4) half-bags of groceries.

Operators are not allowed to physically lift passengers (transfer from wheelchair to seat).

JATA does not recommend the transport of mobility devices and associated equipment (wheelchair, etc.) which are unstable or in poor condition.

Mobility devices are the responsibility of the passenger. The JATA is not responsible for damage to wheel chairs or other mobility devices that may occur during transport.

Trip Purpose Priority

Because JATA is a public transportation provider, requests are scheduled according to available space without regard to trip purpose. The only exception to this rule is when a passenger has an "Americans with Disabilities Act (ADA) Para-transit Priority Certification" (See ADA below).

American with Disabilities Act (ADA)

The Americans with Disabilities Act (ADA) provides priority para-transit service for disabled individuals who cannot utilize the JATA fixed route system. The ADA requires an eligibility process for the priority para-transit service.

1 A personal care attendant (PCA) is someone who is retained by the ADA eligible client to provide essential personal care.
2 A companion/guest is identified as someone who is traveling with the ADA eligible client for companionship and /or to provide minor assistance.

*Call JATA at (517) 788-8410 for more information.