Reserve-A-Ride is a curb-to-curb service that can accommodate all of the general public, including wheelchair users, in Jackson County. The Jackson Area Transportation Authority will pick-up passengers at the place they request and transport them to their requested destination.
JATA Reserve-A-Ride service provides door-to-door service to all residents of Jackson County on a first come first served basis.
|Mon-Fri 6:00 am||10:00 pm|
|Sat 10:00 am||10:00 pm|
|Sun 7:00 am||4:00 pm|
Mon-Wed-Fri 6:00 am 6:00 pm
It is the policy of JATA to insure the safe and reliable transportation of all Reserve-A-Ride passengers, and the safe and effective operation of all JATA Reserve-A-Ride vehicles.
JATA reserves the right to deny service for noncompliance with rules of the passenger responsibilities.
All passengers who require assistance beyond JATA service limitations must provide their own PCA. The PCA is allowed to ride JATA vehicles at no charge (ADA certified passengers only).
Companions of people with disabilities pay the same fare as the individual.
All passengers are required to deposit a fare, ticket or pass, unless prior arrangements have been made with the JATA scheduling office.
All passengers are expected to be ready during their assigned 30-minute pick-up window.
All passengers are expected to call the JATA scheduling office at least two (2) hours prior to their scheduled ride if it becomes necessary to cancel the ride for any reason.
Failure to cancel rides can result in suspension of service.
Any passenger who fails to show for a scheduled ride and did not cancel as described above, may be charged for the missed ride at the time of their next scheduled appointment.
Continued "No-Shows" can result in suspension of Reserve-A-Ride service.
All Passengers are expected to comply with the following JATA riding rules:
All passengers are expected to request service to or from buildings that are safely accessible.
Parking areas and/or driveways must remain free of obstruction or barriers (snow, ice or other obstructions)
All chidren (5-18 years) will be charged the student fare. Students 18 years and older, with school identification, will pay the student fare.
Children under five (5) ride free and must be accompanied by an adult.
Passengers sixty (60) years of age or older pay the Senior Citizen fare.
Passengers, who, due to mental and/or physical limitations, will only be charged half fare. Reduced fare cards, which are available at the transfer center, are required by riders paying half fare due to a disability. Call (517) 788-8410 for further information.
Passengers certified for the "Americans with Disabilities Para-transit Priority Certification" (ADA), can make reservations during normal business hours. Those passengers will be allowed to make reservations up to 2 weeks in advance.
The Reserve-A-Ride service offered by JATA is intended to provide "curb-to-curb" transportation. While JATA is pleased to offer this service, limitations do exist.
JATA drivers are required to abide by the following guidelines when providing Reserve-A-Ride service:
Operators will provide curbside service at boarding and departing areas. Driveways or parking areas may be utilized if they are maintained (free of hazards such as snow, ice and obstructions) and are accessible by JATA vehicles.
Operators are required to provide reasonable assistance to passengers (if requested) as they board and depart the vehicle. Operators are not allowed to enter a private residence, physically lift passengers or negotiate stairs.
Passengers requiring more than the reasonable assistance described above must provide a companion that can provide them assistance.
Operators are required to assist passengers boarding or departing the bus with a maximum of two (2) full or four (4) half-bags of groceries.
Operators are not allowed to physically lift passengers (transfer from wheelchair to seat).
JATA does not recommend the transport of mobility devices and associated equipment (wheelchair, etc.) which are unstable or in poor condition.
Mobility devices are the responsibility of the passenger. The JATA is not responsible for damage to wheel chairs or other mobility devices that may occur during transport.
Because JATA is a public transportation provider, requests are scheduled according to available space without regard to trip purpose. The only exception to this rule is when a passenger has an "Americans with Disabilities Act (ADA) Para-transit Priority Certification" (See ADA below).
The Americans with Disabilities Act (ADA) provides priority para-transit service for disabled individuals who cannot utilize the JATA fixed route system. The ADA requires an eligibility process for the priority para-transit service.
*Call JATA at (517) 788-8410 for more information.