FAQs

Read our most frequenty asked questions about JATA.

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1.What are your service hours?

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City Bus service and Fixed Route service: Monday - Friday 6:15 a.m. to 6:15 p.m. Saturday 10:15 a.m. to 6:15 p.m. Reserve-A-Ride (door-to-door service) City Reserve-A-Ride schedule: Monday - Friday 6:00 a.m. to 10:00 p.m. Saturday - 10:00 a.m. to 10:00 p.m Sunday - 7:00 a.m. to 5:00 p.m. County Reserve-A-Ride schedule: Monday, Wednesday, and Friday Between 6AM and 6PM

2.Does City Bus Service close on Holidays?

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Yes, the City Bus Service is closed on: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day.

3.Do drivers make change?

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Due to safety concerns, JATA does not require that drivers make change.

4.Are bus transfers free?

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Yes, just request a transfer when you are paying your fare.

5.Do all buses have the ability to accommodate individuals with limited disabilities and who require the use of a wheelchair?

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Yes, all JATA buses and transportation vehicles are compliant with the Americans with Disabilities Act (ADA). This means riders who are in need of such assistance will be accommodated.

6.I'm disabled. Do I have a guaranteed ride on the Reserve-A-Ride service?

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Because JATA is a public transportation provider, requests are scheduled according to available space without regard to trip purpose. The only exception to this rule is when a passenger has an "Americans with Disabilities (ADA) Para-transit Priority Certification". ADA Certification guarantees service to an individual with a disability only for the use of City Bus Service surrounding the authorities authority.

7.I have a complaint. Who do I contact?

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Call our Complaint Department  at JATA 1-517-780-3775

8.What is JATA?

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Jackson Area Transportation Authority ( JATA) is a “public authority” organized and operating under the terms of Act 196 of 1986, as amended, ( Act 196 ) which was passed by the Michigan Legislature and signed into law by the Governor. Act 196 spells out the powers and duties of JATA. In addition, Act 196 provides that JATA shall have articles of incorporation that, among other things, describe the powers, duties, and limitations of JATA

9.What is the service territory of JATA?

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JATA's service territory is currently confined to the city limits of the City of Jackson.

10.If JATA's service territory is currently confined to the City of Jackson, on what basis does it currently provide transportation service outside of the City?

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Reserve-A-Ride services are a major outlet to residents outside the city limits. Operations are Monday, Wednesday, and Friday between 6:00am and 6:00pm. The Ganson/Blackman City Bus Route services a part of Blackman Township outside the City Limits and is another resource to reach major points of interests outside of the City Limits.

11.Does the bus run even when weather conditions are hazardous?

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All JATA services will run as normal, unless JATA declares an Emergency. If such is declared, our Emergency Snow Routes will be implemented. The snow routes will allow riders to catch the bus in an area where riders can board and exit safely during or after a snow storm.

12.How can I be notified when buses are delayed, detoured, or an emergency is declared?

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Anyone can sign-up for our Bus Alert System at JacksonTransit.com. The Alert System will notify subscribers of bus delays, detours, or when Emergency Snow Routes are in effect. You can also Track Your Bus, Down Load The App on your cell phone go to your play store type in ridejata and down load.