About JTA

Great transportation is an essential part of a vibrant community – making it possible for everyone to have easy access to school, work, health care, shopping, and recreation.

The Jackson Transit Authority is a multi-service system providing county-wide transit services to all residents within Jackson County Michigan. Services are county-wide, and available to all residents of Jackson and Jackson County, depending on destination.

JTA provides door-to-door transportation services to and from work, school, medical appointments, shopping, and social activities. JTA provides traditional bus service and many special programs like Reserve-A-Ride, Ride and Shop, and the PET Program for people with disabilities.

JTA provides service to more than 35,900 people living in the city of Jackson and the 159,000 people living in Jackson County. In 2001 we provided rides for 796,687 riders, covering 1,453,228 miles around Jackson and Jackson County.

Our Mission
JTA's mission: to provide safe, affordable, flexible and dependable transportation and related services to the residents of the JTA service area.

Our People
At JTA our goal is to serve you. Staff members make it easy for purchases of tickets and services; yet it is JTA's drivers that make you feel the most welcomed. The operations department insures that services offered to the public are carried out in a safe and efficient manner. The maintenance and utility department's attention to detail shows in the JTA vehicles performance and clean appearance. It is their professionalism and passenger sensitivity that says "J.T.A. is proud to serve you as a customer and a friend".

Community Involvement
JTA has proven over the years that we are more than just a transit system. Our staff members are and have been on numerous advisory boards. The boards’ interests range from housing, individuals with disabilities, senior citizens, betterment of Jackson (Chamber of Commerce), saving the Michigan Theater, and the MACI project just to name a few.

The JTA also holds a Christmas food drive to raise food for charitable organizations. Over 95,000 canned food items have been collected and turned over to local charities for distribution.

Bus Advertising
JTA's Advertising Bus program allows advertisers to place their advertising Message on the outside surface of JTA busses. Advertising messages are carried throughout the City of Jackson and Jackson County at very reasonable rates. For more information about bus advertising and costs go to Crosstown Communications.

JTA Main Facility
The JTA main facility, the Paul Dupuis Administrative Facility, is located at:

2350 East High Street
Jackson, Michigan 49203-3490

This facility houses the administration and maintenance departments. It was completed near the end of 1980. This facility is approximately 30,000 square feet. The maintenance division covers over 8,000 square feet. The maintenance area has four full hoists and one 44,000 lb. lift in the body bay. The engine/transmission rebuild room is over 900 square feet.

JTA also has a Transfer Center in the central business district at 127 W. Cortland near Vermeulen Furniture. It was completed in the later part of 1983. The “TC” runs the full block between Washington Avenue and Cortland Street. All city bus fixed route (linehaul) vehicles meet a the “TC” on their half or one hour schedules.

The TC offers public rest-rooms, enclosed seating, machine vending, and is fully staffed from 6 A.M. to 6 P.M. Monday through Friday and 10 A.M. to 6 P.M. on Saturday. The “TC” is also an informational center. The “TC” attendants (dispatchers) can personally answer questions or address complaints about the city bus service. The dispatchers also take incoming phone calls dealing with the bus service (city routes).

Any information regarding any of the JTA’s Services may be picked up at the “TC”. Service information is available in print, audio tape or Braille.

You may contact us by clicking here or speak directly to a JTA representative by calling 517-787-8363.